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I just wanted to say a big thank you to your service department. Specifically, I wanted to recognize Charles " Chuck" Armstrong. I was in the middle of a long road trip and looking forward to riding Beartooth Hwy. and Yellowstone... until I ramped my 2011 FLHK off of a curb at a fuel stop and broke the tab attachment for the spring on my jiffy stand. That was at about 10pm and 70 miles from Billings on 9/12/11. We zip tied it to the frame and made it to the hotel. The next morning we rode to your shop. Parts dept. advised they would have to order a new stand and that would take a day to get there. That was not going to work for my schedule. I discussed the options of welding a tab onto my existing stand with your service dept. That was not gonna work. Thankfully, Chuck found a lonely and abandoned used jiffy stand somewhere in a magical chest of used harley parts. He had it installed and I was ready to roll in 15 minutes. Amazing..... I really appreciate the extra effort he made and prompt installation of the part. I spent the next two weeks enjoying the beautiful scenery along the two lane roads of MT, WY, ID, UT, CO, NM, TX, AR and then back home to Indiana. It was an amazing trip. While it may have been a small repair it made a huge difference in making my travel timeline.

Mitch M. - Plainfield, IN

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