| I was visiting my daughter in Billings and wanted to visit her local Harley dealer. We were greeted with smiles and a nice "welcome" - and a chocolate chip cookie! - upon entering the store. As we were looking at the bikes, the salesman greeted us and we chatted for awhile. He mentioned that it was Harley policy that customers be greeted within 15 seconds of entering a store - I didn't know that! We went to the clothing department and a saleslady asked if she could help us - also with a smile! After our purchase, we visited the parts and accessories department and a nice young lady greeted us there with a smile! Keep up the great work - I will be back! P.S. As a teacher, I read Mission Statements - and you certainly meet or exceed yours! |
Ron D. (Ultra Classic) Sutherland, NE |
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